mySheet Terms of Service

1. Parties and acceptance

1.1 These Terms are an agreement between Logix 26 Pty Ltd trading as mySheet, ABN 71 649 099 730, of PO Box 502, Caloundra QLD 4551 ("mySheet", "we", "us" or "our") and the business or person that creates a mySheet organisation account or subscribes to mySheet ("Customer" or "you").

1.2 These Terms apply to pilot users during the pilot of the service. If you use the service for a business, you confirm that you are authorised to act for that business.

1.3 The agreement is made up of these Terms, the plan, price and billing details shown at checkout or on your billing page, and our Privacy Policy and Account Deletion and Data Retention Policy, which explain how we handle personal information.

1.4 Individual users invited by a Customer, such as its workers and managers, must also accept these Terms as they apply to their use of the service, including the acceptable use rules in clause 11.

2. Definitions

In these Terms:

• ACL means the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
• Active user means a user who has access to your organisation in mySheet during a billing period, counted in the way shown at checkout.
• Business day means a day other than a Saturday, Sunday or public holiday in Queensland.
• Customer data means the information, including personal information, that you or your users put into mySheet, or that mySheet records through your use of it.
• Service means the mySheet web application at app.mysheet.au, the mySheet mobile app, and related support.

3. The service

3.1 mySheet is a timesheet, rostering and workforce records service. Depending on your plan, it lets you record workers' time, rosters, leave, jobs and related details, record location during shifts and clock-in selfies, produce reports and exports, and connect to Xero.

3.2 mySheet is not a payroll system. It does not calculate or pay wages, produce payslips, report through Single Touch Payroll, lodge anything with the Australian Taxation Office, or pay superannuation. It is not a pay-rate or award interpretation engine.

3.3 mySheet does not give legal, employment, tax, accounting or payroll advice. We are not your workers' employer and we are not your record-keeper of last resort.

3.4 Features differ between plans. The features and limits of each plan, including the number of users, are those shown at checkout or on our pricing page when you subscribe. A reference to a planned feature, or the presence of a menu item or setting for an unreleased feature, is not a promise that the feature is or will become available.

4. Plans and free trial

4.1 A new organisation receives a free trial of 30 days. No card is needed to start a trial.

4.2 If you do not subscribe by the end of the trial, your organisation becomes view-only. You can still view and export your records, and you can subscribe at any time before deletion. If you do not subscribe, we intend to permanently delete your organisation's data and stored files within 60 days after sign-up, as set out in clause 18. Automatic deletion is not yet operating. Deletion is currently carried out by hand when you ask us under clause 18.5, so unless you ask, your data may be kept beyond this time.

4.3 You may change plans from within the service. An upgrade applies the new plan's price and limits from the time shown when you make the change. A downgrade takes effect straight away with no proration; the lower price applies from your next invoice.

5. Fees, GST and billing

5.1 Prices. Prices are in Australian dollars and are the prices shown at checkout or on your billing page when you subscribe or renew. Fees are charged per active user.

5.2 Billing. Subscriptions are billed through our payment processor, monthly or annually in advance, as you choose at checkout. You authorise us and our payment processor to charge your nominated payment method for the fees for each billing period, and for any change in the number of active users or plan in the way shown at checkout or on your billing page, until you cancel.

5.3 Renewal. Your subscription renews automatically at the end of each billing period for another period of the same length unless you cancel before then.

5.4 Price changes. We may change our prices by giving you at least 30 days' notice by email. A price change applies from the start of your next billing period after the notice period ends. If you do not agree to the change, you may cancel before it takes effect.

5.5 GST. Logix 26 Pty Ltd is registered for GST. All prices for the service exclude GST. Where GST applies to a supply under these Terms, GST is added on top of the price and you must pay it in addition, and we will provide a tax invoice through our payment processor.

5.6 Refunds. Fees are not refundable for partly used billing periods, for unused active user places, or when you cancel part way through a monthly or annual period, except where these Terms say otherwise or where you are entitled to a refund under the ACL. Nothing in this clause limits your rights under the ACL.

6. Non-payment

6.1 If a payment fails, we will notify you and ask you to update your payment details, and a notice is shown in the service. If payment is still outstanding, we may restrict, suspend or cancel an account for non-payment after reasonable notice. If the subscription is cancelled, the cancellation process in clause 18 applies.

6.2 You can export your data and delete accounts throughout this period. Paying the outstanding amount before cancellation restores normal access.

7. Accounts and administrators

7.1 You are responsible for:

• choosing your administrators and managers and the permissions they have;
• inviting and removing users, and promptly removing access that is no longer needed;
• making sure your users keep their sign-in details secure and do not share accounts;
• activity carried out through your organisation's accounts, except to the extent it is caused by our breach of these Terms or our negligence; and
• telling us promptly at [email protected] if you suspect unauthorised access.

7.2 You decide which of your users can see pay, bank, TFN, location and selfie information, and you must limit that access to people who need it.

8. Your responsibility for pay and award accuracy

8.1 You are responsible for:

• the correct classification of your workers and the awards, enterprise agreements and pay rates that apply to them;
• entering and checking pay rates, allowances, penalty rates and leave entitlements;
• checking and approving timesheets before relying on them;
• paying your workers correctly and on time, and meeting your tax, superannuation and Single Touch Payroll obligations using your own payroll system; and
• keeping the employee records the Fair Work Act 2009 (Cth) and Fair Work Regulations 2009 require, generally for 7 years.

8.2 Any award, pay rate, penalty rate or other preset, template or suggestion in mySheet is indicative only. It may not reflect the award or agreement that applies to your workers or the latest rates, and you must check it before using it.

8.3 Hours, totals and reports in mySheet are based on the information you and your users enter and the settings you choose. You must review them before using them to pay anyone.

9. Workers, monitoring and privacy

9.1 For Customer data about your workers, customers and other people, you control that information and we handle it on your behalf to provide the service. We handle personal information as described in our Privacy Policy, and in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Privacy (Tax File Number) Rule 2015.

9.2 You must:

• have the right to collect the information you put into mySheet and to give it to us;
• give each of your workers your own workplace privacy notice explaining what you collect through mySheet, including location records and clock-in selfies if you use them, and how you use it;
• give any notice, and obtain any consent or agreement, required by workplace surveillance, surveillance device, tracking device, privacy or employment laws in each place your workers work. For example, some states and territories, including New South Wales and the Australian Capital Territory, require written notice before tracking or camera surveillance of workers starts;
• use location recording, geofences and clock-in selfies only for legitimate work purposes, only while workers are working, and in a way that is proportionate;
• collect TFNs only as permitted by tax law and use them only for the tax and superannuation purposes the law allows; and
• respond to your workers' requests to access, correct or delete their information, and work with us where we receive a request about records you control.

9.3 If we receive a request, complaint or regulator inquiry about Customer data, we will tell you where the law permits and will work with you to respond.

10. Integrations

10.1 If your plan includes it, you may connect your Xero account. At present, the Xero connection brings employees, pay rates and payroll calendars from Xero into mySheet. Where your organisation has connected Xero, approved timesheets can be sent to Xero Payroll. The integration depends on Xero and your Xero setup, and we do not guarantee that it will be available, uninterrupted or error-free. You must not rely on the availability of any integration that is not released for your plan.

10.2 By connecting an integration, you instruct us to exchange with that third party the information needed for the connection to work. We never send TFNs to Xero.

10.3 Third-party services are provided by those third parties under their own terms. We are not responsible for a third party's service, or for it changing or withdrawing its service or its connection with mySheet. This does not limit our responsibility for our own part of an integration.

10.4 You must check information imported from or sent to another service before relying on it.

11. Acceptable use

You and your users must not:

• use the service in breach of any law, including privacy, workplace surveillance, employment, anti-discrimination and spam laws;
• use location, geofence or selfie features to monitor anyone outside their work, or in a way that is unlawful or disproportionate;
• enter information about a person that you are not entitled to collect or use;
• try to access another organisation's data, or any part of the service you are not authorised to use;
• probe, scan or test the security of the service without our written permission, or interfere with its operation, including by introducing malicious code or placing an unreasonable load on it;
• copy, reverse engineer or resell the service, or use it to build a competing product, except as the law allows;
• share sign-in details, or let anyone use an account other than the person it belongs to; or
• upload content that is unlawful, infringes someone else's rights, or is abusive, threatening or offensive.

12. Customer data, ownership and export

12.1 You own your Customer data. As between you and us, you keep all rights in Customer data.

12.2 You grant us a non-exclusive, royalty-free licence to host, copy, transmit, display and otherwise process Customer data only as needed to provide, secure, support and maintain the service, to follow your instructions and to comply with the law. This licence ends when the Customer data is deleted in line with clause 18.

12.3 Export. Your administrators can export your organisation's records as a ZIP file, and download reports as CSV files, at any time until deletion. Each user can download their own personal data. It is your responsibility to export and keep the records you need.

12.4 You are responsible for the accuracy, quality and lawfulness of Customer data.

13. Intellectual property

13.1 We and our licensors own all rights in the service, its software, design and documentation. These Terms give you a non-exclusive, non-transferable right to use the service for your own business purposes during your subscription. They do not transfer any intellectual property to you.

13.2 If you give us feedback or suggestions, we may use them to improve the service without obligation to you.

14. Availability, support and changes to the service

14.1 We will use reasonable care and skill in providing the service and will take reasonable steps to keep it available. However, the service depends on the internet, your devices and third-party providers, and we do not promise that it will be uninterrupted or error-free. We may need to carry out maintenance or urgent security work, and where practicable we will do planned maintenance outside normal business hours.

14.2 Support is provided by email on a best-effort basis. We do not state a response target, and we do not promise any level of uptime or availability. Support requests can be sent to [email protected].

14.3 We may change, improve or remove features from time to time. If a change materially reduces the core functionality of your plan during a period you have paid for in advance, we will give you at least 30 days' notice by email and you may cancel and receive a pro rata refund of the fees paid for the remainder of that period.

15. Confidentiality and security

15.1 Each party must keep the other's confidential information confidential and use it only for the purposes of this agreement. This does not apply to information that is public other than through a breach, already lawfully known, independently developed, or lawfully received from someone else, or where disclosure is required by law.

15.2 We will maintain reasonable security measures for Customer data, as described in our Privacy Policy, including field-level encryption of TFNs, bank BSBs and bank account numbers.

16. Data incidents

16.1 If we become aware of unauthorised access to, or disclosure or loss of, Customer data, we will take reasonable steps to contain it and will notify you without undue delay, and we aim to do so within 72 hours of becoming aware of it. We will give you the information reasonably available to us to help you meet your own obligations.

16.2 Where the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth) applies, we will assess the incident and, where required, notify the Office of the Australian Information Commissioner and affected individuals. Where both of us are required to notify, we will cooperate so that a single notification can be made where the law allows.

17. Suspension and termination

17.1 Suspension. We may suspend access to all or part of the service, to the extent reasonably necessary, if:

• there is a security risk to the service or to other customers;
• we reasonably suspect unlawful use or a breach of clause 11; or
• the law or a regulator requires it.

Except in an urgent case, we will give you notice first and, where the issue can be fixed, 14 days to fix it. We will restore access once the issue is resolved.

17.2 Termination for breach. Either party may end this agreement by written notice if the other party commits a material breach and does not remedy it within 14 days after receiving written notice describing the breach, or immediately if the breach cannot be remedied.

17.3 Insolvency. Either party may end this agreement by written notice if the other becomes insolvent, to the extent the law permits.

17.4 Our termination for convenience. We may end this agreement on at least 60 days' written notice, for example if we stop offering the service. If we do, we will refund the fees you have paid for any period after the termination date.

17.5 Ending this agreement does not affect rights and obligations that arose before it ended. Clauses 12, 13, 15, 18, 19, 20, 22 and 23 continue after it ends.

18. Cancellation, retention and deletion

18.1 Cancelling. You can cancel your subscription at any time from within the service. Cancellation takes effect at the end of your current billing period. You are not charged again after that.

18.2 After cancellation. From the date your cancellation takes effect (day 0):

• for 30 days, your account is in a grace period and you can reactivate;
• from day 30, your account is view-only. You can still view and export your records and reactivate;
• at about day 53, we intend to email you a warning that your data will be deleted. We aim to give at least 7 days' notice but do not guarantee it; and
• we intend to permanently delete your organisation's data and stored files within 60 days after your cancellation takes effect. Automatic deletion is not yet operating. Deletion is currently carried out by hand when you ask us under clause 18.5, so unless you ask, your data may be kept beyond this time. Deleted data cannot be recovered.

18.3 Your records. You must export and keep any records you need, including the records you must keep under the Fair Work Act, before the end of that 60-day period. Deleted information may remain in our providers' backups for a limited period before it is overwritten, as described in our Account Deletion and Data Retention Policy, and it will not be restored except to recover the service after a disaster.

18.4 User sign-in records and some logs are kept after an organisation is deleted, as described in the Account Deletion and Data Retention Policy.

18.5 Erasure requests. If the organisation owner requests erasure, we delete the whole organisation by hand. We acknowledge the request within 5 business days and complete it, or tell you why we cannot, within 30 days, and this cannot be undone. An individual employee's erasure request is actioned straight away for that person's own data.

19. Australian Consumer Law and warranties

19.1 Our services come with guarantees that cannot be excluded under the ACL. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the ACL or any other law that cannot lawfully be excluded, restricted or modified.

19.2 Each party warrants that it has the authority to enter into this agreement.

19.3 To the extent permitted by law, we give no warranty, guarantee or representation about the service other than those set out in these Terms and those that cannot be excluded under the ACL. In particular, we do not warrant that the service will meet all of your requirements or that it will ensure your compliance with any law.

19.4 Where a guarantee under the ACL applies to the service and the service is not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for failing to comply with that guarantee is limited, to the extent permitted by section 64A of the ACL, to one of the following, at our option: supplying the services again, or paying the cost of having the services supplied again.

20. Limitation of liability

20.1 Cap. Subject to clauses 19 and 20.3, and to the extent permitted by law, each party's total liability to the other arising out of or in connection with this agreement, whether in contract, tort (including negligence), under statute or otherwise, is limited to the total fees you paid to us under this agreement in the 12 months before the event giving rise to the claim.

20.2 Excluded loss. Subject to clause 20.3, and to the extent permitted by law, neither party is liable to the other for any loss of profit, revenue, business or opportunity, or for any indirect or consequential loss, however caused.

20.3 What the cap and exclusion do not apply to. Clauses 20.1 and 20.2 do not limit or exclude:

• any liability that cannot be limited or excluded by law, including under the ACL (except to the extent clause 19.4 applies);
• your obligation to pay fees that are due;
• liability for fraud or wilful misconduct; or
• liability for death or personal injury caused by negligence.

20.4 Each party's liability is reduced to the extent the other party, or its users, caused or contributed to the loss. Each party must take reasonable steps to reduce any loss it suffers.

21. Changes to these Terms

21.1 We may change these Terms by giving you at least 30 days' notice by email or in the service. The notice will describe the change and when it takes effect.

21.2 If a change is material and you have paid for a period in advance, the change does not apply to you until your next renewal unless you agree to it earlier. If you do not agree to a change, you may cancel before it takes effect.

21.3 We may make a change with shorter notice where it is needed to comply with a law or to address an urgent security risk, and we will tell you as soon as practicable.

22. Disputes

22.1 If a dispute arises under this agreement, a party must give the other a written notice describing the dispute before starting court proceedings.

22.2 The parties must then try in good faith to resolve the dispute by negotiation for 20 business days after the notice is received.

22.3 If the dispute is not resolved within that time, either party may refer it to mediation in Queensland by a mediator agreed by the parties or, if they do not agree within 10 business days, appointed by the Resolution Institute. The parties will share the mediator's fees equally and pay their own costs. If the dispute is not resolved within 30 business days after the mediator is appointed, either party may start court proceedings.

22.4 This clause does not stop a party from seeking urgent injunctive or other interim relief from a court, and does not affect your right to complain to the Office of the Australian Information Commissioner or to exercise any other right you have under the ACL or another law.

23. General

23.1 Governing law. This agreement is governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland and the courts that may hear appeals from them.

23.2 Notices. Notices to us must be sent by email to [email protected]. Notices to you may be sent to the email address of your organisation's account owner or billing contact, or given in the service. An email notice is taken to be received when it is sent, unless the sender receives a message that it was not delivered.

23.3 Assignment. You may not assign or transfer this agreement without our written consent, which we will not unreasonably withhold. We may assign or transfer this agreement to a related body corporate, or to a buyer of all or part of our business, by giving you notice, provided the new party agrees to be bound by these Terms and to handle Customer data in line with our Privacy Policy.

23.4 Circumstances beyond control. Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, widespread internet or power outages, or failures of third-party infrastructure, provided it takes reasonable steps to reduce the effect. This does not excuse an obligation to pay fees that are due.

23.5 Severance. If any part of these Terms is invalid or unenforceable, it is read down to the extent necessary, or if that is not possible it is severed, and the rest of these Terms continues to apply.

23.6 Waiver. A waiver must be in writing and applies only to the matter it covers.

23.7 Entire agreement. This agreement is the entire agreement between the parties about its subject matter and replaces any earlier understanding about it. This does not exclude any liability for misleading or deceptive conduct that cannot be excluded by law.

23.8 Relationship. The parties are independent contractors. Nothing in this agreement creates a partnership, joint venture, agency or employment relationship.

24. Contact and document details

• Logix 26 Pty Ltd trading as mySheet, ABN 71 649 099 730
• PO Box 502, Caloundra QLD 4551
• Email: [email protected]
• Effective date: 2 October 2026
• Version: 1.1
• Previous version: 1.0, effective 30 September 2026
• Changes in 1.1: descriptions replace provider names; clauses 4.2, 18.2, 18.3 and 18.5 now state what we intend on deletion timing and that deletion is currently carried out by hand.